Consumers have a 14-day right of withdrawal in accordance with Sections 312 b), c) and g) in conjunction with Section 355 of the German Civil Code (BGB).


1. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

In the case of a contract for multiple goods ordered by the consumer in a single order and delivered separately, the cancellation period is 14 days from the day on which you, or a third party designated by you (other than the carrier), take possession of the last item. To exercise your right of cancellation, you must inform us

Storchenwiege GmbH & Co. KG
Goethestraße 10, 04668 Grimma
Telephone: +49 3437 9359980
Email: info@storchenwiege.de

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory. The withdrawal form can be found at www.storchenwiege.de/widerrufsformular. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than 14 days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement.

We may refuse reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract.

Storchenwiege GmbH & Co. KG
Goethestraße 10, 04668 Grimma

to return or hand over the goods. The deadline is met if you send the goods before the 14-day period expires.

In the event of a valid cancellation, we will bear the usual costs of returning the goods (postal service) for shipments within Germany. If we have shipped the ordered goods to a location outside of Germany in accordance with the contract, the customer bears the costs of the return shipment.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

3. Notes:
Please note that there is no statutory right of withdrawal for the following contracts:

Contracts for the supply of goods that are not prefabricated and for whose production an individual statement or specification by the consumer is decisive, which are clearly tailored to the personal needs of the consumer. (e.g. Storchenwiege® baby carrier in a length deviating from the standard lengths)

–End of the cancellation policy–

4. Further information:
a) To make returns easier for you (within Germany), you can contact our customer service by email at info@storchenwiege.de or by phone at +49 3437 9359980 and request a Freeway ticket, which you can use for free return shipping (this applies exclusively to returns within Germany; for returns outside of Germany, the buyer bears the return shipping costs). Using a Freeway ticket is voluntary, and you can alternatively send the goods by post. However, we kindly ask you to refrain from sending goods back collect when exercising your right of withdrawal. Please note that if you choose an unnecessarily expensive shipping method, you may be required to pay the difference compared to returning the goods by post.

b) We hope our foreign customers will understand that we cannot reimburse the costs of a return shipment from abroad, regardless of the value of the goods.

c) We would also like to point out that if you return the goods without the original packaging and instructions for use, you may be liable for compensation for the diminished value. Therefore, please keep the original packaging and instructions for use until you have decided to exercise your right of withdrawal. However, this is not a prerequisite for the effective exercise of your right of withdrawal.

d) We would also like to point out that we only accept returns of goods that are unused, unwashed and in their original packaging with instructions for use.